privacy policy

This travelshopa privacy policy (“Privacy Policy” or “Policy”) is effective as of September 6, 2012. Any modifications or revisions will be uploaded hereto and the dates of such revisions as shall be indicated will be the dates upon which the revised Policy takes effect.

travelshopa is an online service which provides reviews, tips and advice on local shopping in different destinations. Our website (the “Site”), the brand “travelshopa” and the services offered under travelshopa is owned and operated by travelshopa Pte. Ltd. (“We”, “our”, or “us”). Should you require more information about travelshopa Pte. Ltd. or this Policy, you can contact us.

We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a priority to ensure the security and confidentiality of the personal information you provide to us.

We are providing this Policy to inform you of our policies and procedures regarding the collection, use and disclosure of your information on or via the Site. Please also read in conjunction with this Policy our Terms of Use which, together with this Policy, governs and sets out how your information is used.

Before submitting your personal information to the Site, please read this Policy carefully to understand our privacy practices. By accessing the Site, you are accepting the practices described herein and you consent to our collection, use, and disclosure of your information as set out in this Privacy Policy and our Terms of Use. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Policy without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Policy. You agree that it is your responsibility to keep yourself updated of our latest Privacy Policy by re-visiting this Policy from time to time.

Unless otherwise defined in this Policy, terms used in this Policy shall bear the same meanings as in our travelshopa Terms of Use. The use of the terms “using” and “processing” information herein include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organisation or among our affiliates within the Republic of Singapore or internationally (which may include the use of third party network and storage facilities and telecommunication infrastructure in multiple locations globally).

  1. How We Collect Information

    travelshopa collects information in the following ways:

    1. Information About You.

      We collect information that identifies you (“Personal Information”). Personal Information includes, but is not limited to, your first name, surname, age, gender, telephone number, e-mail address, country of residence, user name and password. We may also request information about your travel and shopping plans, style, and preferences, including where you have been, where you plan/wish to go in the future, and the types of shops that attract your interest. You can choose not to provide information to us, but please be aware that some information about you is required in order for you to enjoy the benefits of being a registered travelshopa member. For example, only registered travelshopa members are able to post travel reviews, participate in discussion forums, access members-only newsletters, add to “my shopping trip” functionality, enter surveys, contests, and/or sweepstakes. In addition, some information is also required in order for you to ask us a question or initiate other transactions on the Site.

    2. Information About Others.

      You will have the opportunity to provide contact information regarding other people through the Site. You should obtain the consent of such other individuals prior to providing travelshopa with their personal information, and therefore by providing their information to us, you are representing to travelshopa that you have obtained such consent from the said individuals.

    3. Information From Other Sources.

      We also may periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our collected information about you. We collect information when you register to join travelshopa by logging into an account that you already have with certain third-party social networking sites (“SNS”) (including, but not limited to, Facebook) via our Service. For example, our Service allows you to create an account and login to the Service using your Facebook account credentials through Facebook Connect. If you are not currently registered as a User on the Service and you click on “Sign in Using Facebook,” you will first be asked to enter your Facebook credentials and then be given the option to register and join travelshopa.

    4. Automatic Collection of Information.

      We automatically collect some information about your computer when you visit travelshopa. For example, we will collect session data, including your IP address, Web browser software, and referring Web site. We may also collect information about your online activity, such as content viewed and pages visited. One of our goals in this automatic collection of information is to help us understand the interests of our Users and customise your User experience.

    5. Cookies and Other Web Technologies.

      Like many online services, travelshopa uses “cookies” on our Service to collect information. A cookie is a small data file that we transfer to your computer or mobile device’s hard disk. We use cookies for two purposes:

      1. We utilise “persistent” cookies to save your login information for future logins to the Service.

      2. We utilise “session ID” cookies to enable certain features of the Service, to better understand how you interact with the Service and to monitor aggregate usage by travelshopa Users and web traffic routing on the Service. Session cookies are deleted from your computer when you log off from the Service and then close your browser.

    6. You can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. However, if you do not accept cookies from the Site, you may not be able to use all portions of the Service or all functionality of the Service.

      Our Site may also use Web beacons (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, which are placed in the code of a Web page. We use Web beacons to monitor the traffic patterns of Users from across pages within the Site, and from another website to the Site, or from the Site to another, to deliver or communicate with cookies, so as to understand whether you have come to our Site from an online advertisement displayed on a third-party Web site, and to improve the Site performance. We also may allow our service providers to use Web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on our Site. This helps us measure the effectiveness of our Site Content and other offerings.

  2. What information we collect and how we use it

    1. Personal Information.

      We use your Personal Information (in some cases, in conjunction with your “Non-Identifying Information,” see below) to provide the Service to you. For example:

      1. Account registration.We create your User account for your use of the Service based upon the Personal Information you provide.

      2. Communications.We use your Personal Information to contact you with travelshopa newsletters, marketing or promotional materials and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the “unsubscribe” instructions provided in any of the communications or update your “preferences” information in your account settings.

      3. Customer service.We use your Personal Information to respond to your questions and/or inquiries.

      4. Contacts.You can invite your friends to join the Site by providing their contact information, or by allowing us to use your address book from your computer, mobile device, or other sites (including email addresses of friend lists via SNS). If you invite a friend to join and connect with you on the Site, we may use and store your friends’ contact information long enough to process your requests.

      5. Emailing via a travelshopa Account.As part of the Service, registered travelshopa members may communicate with other registered and non-registered Users through use of their travelshopa account. Where Users have selected the option of adding one or more email addresses to an online form, the message they create in the corresponding template will be sent from travelshopa to those email addresses on their behalf.

    2. Non-Identifying Information.

      We also collect other information that you provide as part of registration, the operation, and personalisation of your account on travelshopa that cannot reasonably be used to identify or contact you (e.g., without limitation, age and individual preferences) (“Non-Identifying Information”). Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers (for example, combining your zip code with your street address) in a way that enables you to be personally identified or contacted. But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other Non-Identifying Information (for example, your viewing preferences) We may combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other travelshopa Users to attempt to provide you with a better experience, to improve the quality and value of the Service and to analyse and understand how our Service is used. We may also use the combined information without aggregating it to serve you specifically, for instance to deliver a product or service to you according to your preferences or restrictions.

    3. Mobile Software.

      Our Mobile Software allows Users to access and use the Service from their mobile devices. From the Mobile Software, you also have the option to identify the location of User Content that you wish to upload to our Service. In addition, in the event that our Mobile Software crashes on your mobile device, we will receive information about your mobile device model, software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our Mobile Software. We make no warranties whatsoever with regards to the Mobile Software which is provided to you “AS IS”, and you assume all risk associated with your use of the Mobile Software, including but not limited to any interference or damage to your mobile phone.

    4. Log Data.

      When you visit the Service, whether as a registered travelshopa member or a non-registered User just browsing, our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as the browser type or the webpage you were visiting before you came to our Service, pages of our Service that you visit, the time spent on those pages, information you search for on our Service, access times and dates, and other statistics. We use this information to monitor and analyse use of the Service and the Service’s technical administration, to increase our Service’s functionality and user-friendliness, and to better tailor our Service to our visitors’ needs. For example, some of this information is collected so that when you visit the Service again, it will recognise you and the information could then be used to serve advertisements and other information appropriate to your interests. We also use this information to verify that visitors to the Service meet the criteria required to process their requests.

  3. Sharing of your information

    1. Registered travelshopa Members.

      When you register through the Service and submit Personal Information to create a travelshopa profile, other registered travelshopa members will see your user name. If you choose to provide additional Personal Information in your profile, registered travelshopa members will see such additional Personal Information, including, but not limited to, your photo, location, website and biography. Providing additional Personal Information is voluntary and should correlate with the degree of interaction you want to have with registered travelshopa members. We recommend that you guard and refrain from disclosing any information you consider sensitive and confidential.

    2. Aggregate Information and Non-Identifying Information.

      We may share aggregated information that does not include Personal Information and we may otherwise disclose Non-Identifying Information and Log Data to third parties for industry analysis, demographic profiling and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information.

    3. Service Providers.

      We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services (e.g., maintenance services, database management, web analytics and improvement of the Service’s features) or to assist us in analysing how our Service are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

    4. Social Networking Sites.

      We may share the information in your travelshopa account (including your Personal Information) with the SNSs that you have linked to your travelshopa account. These third parties have access to your Personal Information only for this purpose (unless the SNS has received your Personal Information independently of the Service) and not for other purposes.

    5. Compliance with Laws and Law Enforcement.

      travelshopa cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We can disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process including, but not limited to, subpoenas, to protect the property and rights of travelshopa or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity.

    6. Business Transfers.

      travelshopa may sell, divest, transfer, assign, share or otherwise engage in a transaction that involves, some or all of our assets, including any or all of the information described in this Policy (including but not limited to your Personal Information), in the course of a corporate divestiture, merger, acquisition, joint venture, bankruptcy, dissolution, reorganisation, or any other similar transaction or proceeding.

  4. Your choices regarding information

    You have several choices regarding the use of information on our Service:

    1. Email Communications.

      If you decide at any time that you no longer wish to receive email communications from us, please follow the “unsubscribe” instructions provided in any of the communications or update your “preferences” information in your account settings.

    2. Cookies.

      If you decide at any time that you no longer wish to accept cookies from our Service or the Site for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information. If you do not accept cookies, however, you may not be able to use all portions of the Service or all functionality of the Service or to access the Site fully. If you have any questions about how to disable or modify cookies, please let us know at the contact information provided below.

    3. De-Linking SNS.

      If you decide at any time that you no longer wish to have your SNS account (e.g., Facebook or Twitter) linked to your travelshopa account, then you may de-link the SNS account in the “preferences” section in your account settings.

    4. Changing or Deleting Your Information.

      All Users may review, update, correct or delete the Personal Information in their User account (including any imported contacts) by contacting us or by editing their profile via the Service. If you completely delete all of your Personal Information, then your User account may become deactivated. We will use commercially reasonable efforts to honor your request for deletion of all your Personal Information, however, we may retain an archived copy of your records as required by law or for legitimate business purposes. (For more information on how to control your User Content on the travelshopa Service, including information regarding the use and storage of your User Content, please see our Terms of Use)

  5. Links to other sites and services

  6. How we store and protect information

    1. Information Security.

      We care about the security of your information. We use commercially reasonable safeguards to preserve the integrity and security of information collected and maintained through the Service or the Site. However, we cannot ensure or warrant the security of any information you provide to us or guarantee that information on the Service may not be accessed, disclosed, altered, used or destroyed by unauthorised persons.

    2. Phishing.

      Identity theft and the practice currently known as “phishing” are of great concern to travelshopa. Safeguarding information to help protect you from identity theft is a top priority. We do not request your credit card information, login information, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.

    3. Breach Notification.

      We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of stored “personal data” (as defined by applicable laws on security breach notification) to you via email or conspicuous posting on this Service in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

    4. International Transfer.

      Your information may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the Republic of Singapore and choose to provide information to us, travelshopa transfers Personal Information to the Republic of Singapore and processes it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

  7. Our policy towards children’s information

    This Service is not directed to children under 13 or minors as may be defined by applicable law. We do not knowingly collect personally identifiable information from children under 13 or minors as may be defined by applicable law, however, we are not able to ascertain on our end whether such individuals are minors or under 13. Therefore it is the responsibility of parents or guardians to ensure that their children do not provide us with Personal Information without their consent. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us promptly. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files.

  8. Governing Law and Jurisdiction

    The terms and conditions of this Policy are governed by and construed in accordance with the laws of the Republic of Singapore. In the event of any disputes howsoever arising from this Policy, your use of the Site or the Services, you shall first attempt in good faith to settle the dispute amicably via communications with us. However, if no amicable resolution is reached within 30 days from your first contact with us, both Parties agree to submit to the exclusive jurisdiction of the Courts of Singapore, and further agree that any judgement passed thereto by the Singapore Courts shall be the final and binding resolution of the said dispute.

  9. How to contact us

    If you have any questions about this Policy or any of the practices described herein, pleasecontact us.